cookie use policy

LAST UPDATED: 09/02/2021

like many other companies, hello uses cookies on our websites. this policy describes the different types of cookies that are used on the hello website from which you are accessing this policy. this policy provides you with information about how we use cookies and how you can control them.

to the extent any personal information is collected through cookies, our privacy policy applies in addition to this cookie policy. a link to our privacy policy can be found in the footer of the website from which you are accessing this policy.

what is a cookie?

cookies are small files that are downloaded to your computer or mobile device when you visit a website. generally, cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. cookies are useful because they allow a website to recognize a user's device. a cookie assigns a unique numerical identifier to your web browser, and may enable us to recognize you as the same user who was at our website in the past and relate your use of the website to other information about you.

cookies perform many different functions, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. they can also help to ensure that advertisements you see online are more relevant to you and your interests.

how does hello  use cookies?

our websites use several types of cookies, including 'essential website cookies', 'functionality cookies', 'analytics cookies' and 'advertising cookies':

  • essential website cookies (from hello): these cookies are essential to enable you to move around our websites and use their features. these cookies don't gather information about you that could be used for marketing or remembering where you have been on our site. these cookies are often session-specific, expiring after your visit to the website (session) has ended. these cookies cannot be disabled.
  • functionality cookies (from hello ): these cookies allow our websites to remember choices you make (such as your user name, language or region you are in) and provide enhanced, more personal features. the information these cookies collect may be anonymized, and they cannot track your browsing activity on other websites. these cookies cannot be disabled.
  • analytics cookies (including from Omniture, Google Analytics, Fabric and Quantcast): these cookies are used to collect information about how visitors use our sites, including the number of visitors, the websites that referred them to our websites and the pages that they visited on our websites. we use this information to compile reports and to help us improve our websites, for example, to understand how visitors use our site and by ensuring that users find what they are looking for easily. this information is shared with other organizations such as advertisers and our partners, who might use it with information about how you use other websites, including to identify shared interests and behaviors across groups of users who visit our (and other) websites. these cookies typically stay on your computer until you delete them as described below.
  • advertising cookies (including from AddThis, AppNexus, Doubleclick, Facebook, Media6Degrees, Mediamind, Twitter, Yahoo, YouTube and Fabric): these cookies are used to collect data about the websites and individual pages that users visit both on and off our websites (which might indicate, for example, your interests and other attributes). they are typically used to deliver advertisements that are more relevant to you and your interests, and to help measure the effectiveness of an advertising campaign. this information is shared with other organizations such as advertisers and our partners, who might use it with information about how you use other websites, including to identify shared interests and behaviors across groups of users who visit our (and other) websites. these cookies typically stay on your computer until you delete them as described below.

managing and deleting cookies

hello respects our consumers and understands that you may want to control which cookies are set as part of your visit to our sites. you can manage the use of cookies on your devices by using our cookie preferences tool and/or functions available on most internet browsers. cookies can also be deleted from your device’s storage medium at any time.

if you choose to delete or refuse cookies, please bear in mind that you may not be able to use the full functionality of our websites and any communications you receive from us may be less relevant to you than they might otherwise have been.

if you have disabled one or more cookies, we may still use information collected from cookies before your disabled preference was set. however, we will stop using the disabled cookie to collect any further information.

we may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this site. unless we specifically provide otherwise, this policy only applies to this site and our online activities, and does not apply to any of our offline activities.

if you have any questions about this cookie policy, please contact Consumer Affairs, or:

Hello Company

Guildford Business Park 

Middleton Road 

Guildford 

Surrey

GU2 8JZ   

United Kingdom

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we use cookies and similar technologies to understand how you use our website and to create more valuable experiences for you. to learn more please see our Cookie Policy. you can change your preferences at any time through our Cookie preferences tool.