faq: sourcing | hello® products

can hello products be recycled?

thanks for being friendly to the planet! hello^® boxes are made from FSC Certified paper, and are fully recyclable. our toothpaste tablets tin and lid is also fully recyclable. please follow your local recycling guidelines. that's good karma.

hello^® toothpaste tubes/cap and charcoal mouthwash bottle/lids can be recycled through our partnership with Terracycle. Find your nearest drop off point using this link: https://www.terracycle.com/en-GB/

thanks for keeping it friendly.

are hello products made of recyclable materials?

hello® toothbrush handles are made with plant-based materials, and our boxes are made with FSC Certified paper. plus, our mouthwash bottle and cap are made with 25% post consumer recycled plastic.

what is hello’s packaging made of?

hello® makes its tubes and caps from plastic. our boxes are made from 100% recyclable paper certified by the Forest Stewardship Council. we also use soy-based ink on our boxes.

is hello packaging biodegradable?

hello® packaging is not biodegradable, but please know we're always on the lookout for alternative packaging materials.

is hello packaging bpa-free?

yes, all hello® packaging is bpa-free.

does hello packaging contain latex?

no, hello® packaging does not contain latex.

where does hello products source its ingredients from?

hello® sources high quality, thoughtful ingredients from all over the world. we're always on the lookout for thoughtful ingredients that we can source responsibly. luckily, we know how to pack a killer carry-on and we love airplane food, so the constant search for awesome, thoughtful ingredients is a really fun part of the job.

where is hello's erythritol from?

hello® uses erythritol made from non-GMO corn from China.

where is hello's stevia rebaudiana leaf extract from?

hello® uses stevia rebaudiana leaf extract made in China from the stevia plant sourced in Latin America.

where is hello's potassium sorbate from?

hello® uses potassium sorbate from China. and no, sorbate is not a distant cousin of sorbet.

where is hello's calcium glycerophosphate from?

hello® uses calcium glycerophosphate from France. we’d love to pick up some pain au chocolat next time we’re in France, let us know if you’d like to join us.

where is hello's sodium cocoyl glutamate from?

hello® uses sodium cocoyl glutamate made in Japan using coconut and/or palm oils from Malaysia and the Philippines.

where is hello’s cocamidopropyl betaine from?

hello® uses cocamidopropyl betaine made in Germany from palm kernel oil derived from sustainably sourced palm from Malaysia and Indonesia.

where is hello's fluoride from?

hello® sources its sodium fluoride from Taiwan.

where does hello products source its xylitol?

hello® uses xylitol made from non-GMO corn from China. 你好, or ni hao. 😉

has hello products tried any other oil aside from palm kernel, such as coconut or rapeseed?

yes, based on availability, our glycerin can be made with soybean, palm, palm kernel, rapeseed or coconut oil. we source and use a high-quality oil blend to meet our equally high product standards.

where is hello’s glycerin from?

hello® uses glycerin made in the United States from rapeseed, palm, soy, coconut or palm kernel oil sourced from Malaysia and the Philippines. our supplier is part of the Roundtable for Sustainable Palm Oil. being eco-friendly, hello wants to reduce the negative impacts of palm oil cultivation on the environment and communities.

where are hello's flavours from?

hello® uses flavours made in the United States from extracts and essential oils thoughtfully sourced from all over the world including the United States, India, Mexico and China. people the world over have amazing taste buds and flavours, and we love to tap into that kind of global magic.

sourcing.